Aucta

AUCTA REFUND AND CANCELLATION POLICY

Version 1.0 · In force from 12 October 2026 · Final

This policy is part of the Aucta Terms of Service. It applies to plans, credits and Wholesale Desk orders bought through the Aucta platform. Purchases are sold by the seller of record named at checkout and on your receipt; CaptaFlow LLC operates the platform and handles all support at support@getaucta.com.

Access through a program or community

If your Aucta access comes with a membership in a training program or community, you do not have a separate Aucta plan to cancel. Your Aucta access follows that membership: cancel it with the program operator, and your Aucta account is suspended when the membership ends and closed 30 days later. Credits you bought separately follow the credit rules below. If you want to keep using Aucta after leaving a program, email support@getaucta.com and we will move you to a direct plan.

Plans

  • Paid plans renew automatically each month or year until you cancel.
  • Cancel any time in Settings → Plan → Cancel. Cancellation takes effect at the end of the current billing cycle; you keep access until then.
  • Plan fees are not refunded for a partial cycle. If you cancel a yearly plan mid-year, you keep access for the rest of the year and are not charged again.
  • We send a reminder before a yearly plan renews.

Credits

  • Credits included in your plan reset each cycle and do not roll over.
  • Additional credits you buy are used after your plan allowance, expire at the end of the cycle in which you bought them, and are not refundable once bought.
  • Credits are not charged for a request that fails. If you believe you were charged credits in error, tell us within 30 days and we will review and correct it.

If we end a feature or the Service

If we permanently remove a feature you paid for, or end the Service, we refund the unused portion of any prepaid plan fee and the price paid for unused additional credits.

Wholesale Desk orders

  • Desk orders are final once placed, except as below or as the law requires.
  • If a lot arrives damaged, short, materially different from the listing, or not at all, email support@getaucta.com within 7 days of delivery (or the expected delivery date) with photos and your order number. We will replace it or refund the price you paid including shipping.
  • Where a listing offers a return window, follow the return instructions in the listing.

Billing problems

Contact support@getaucta.com before disputing a charge with your bank. Most billing issues are fixed within a business day. Charging back a valid charge may lead to suspension until it is resolved.

Nothing in this policy limits refund or cancellation rights you have under the law of your state.